Dial volume was never the constraint. Reaching someone was.
LumisReach works a list end to end: confirming who to call, calling them, qualifying in conversation, and passing your reps only what deserves a rep.
- Channels
- voice · SMS · email
- Inbound
- live call under 60 sec
- Caller ID
- branded, tier-1 routes
- Hand-off
- warm transfer + score
- Billing
- by the minute
- Speed-to-lead
- List verification
- Cold outbound
- Database re-activation
- Client-side overflow
Numbers from a campaign we actually ran
- $44Per qualified leadSix-week lending campaign
- $0.11Per conversation, blendedAcross 12,000 conversations
- <60sInbound form to live callFrom webhook receipt
- 100%Of the list worked per passNo cherry-picking, no fatigue
Five places a quarter goes missing
Every one of these is a queue problem rather than a talent problem: work that only pays off if somebody does it immediately, or does all of it.
- What normally happensWhat the agent does instead
- SpeedThe form lands mid-meeting and earns a callback tomorrowDialed inside a minute, at any hour, retried until it connects
- List qualityReps burn the morning on dead lines and stale titlesSwitchboards called first to confirm the owner, the extension and the fit
- The long tailClosed-lost and no-shows sit still because the math doesn't work by handEvery record worked on a cadence across voice, SMS and email
- QualificationMeetings get booked because booked meetings are the metricBudget, timing, authority and fit scored before a calendar opens
- Hand-offThe prospect explains the whole thing a second timeWarm transfer with the transcript and score already on screen
One pass over a list
The pre-work, the dialing and the follow-up are the same agent, so nothing is handed between systems and nothing is dropped in the gap.
How the agents work →- 01
Verify
Main lines get called first: who owns the decision, what their extension is, whether the account is in scope at all. Dead records come out before a rep opens the file.
- 02
Open
The call opens on why you're relevant to that account rather than a script read at a stranger, with your business name registered on the handset.
- 03
Qualify
Your criteria, asked in conversation and scored identically on every call, using your objection library instead of an improvised answer.
- 04
Convert
Interested contacts transfer live or book straight onto the owning rep's calendar. Everyone else gets a clean disposition and a dated next step.
What it runs, once it's on
One agent across the whole motion, so the third touch knows what the first one said.
Inbound speed-to-lead
Any form, ad platform or partner feed that can fire a webhook gets a live call in under a minute, day or night.
Cold outbound at list scale
Whole lists worked in parallel, with retry rules, channel fallbacks and per-state calling windows applied automatically rather than remembered.
Database re-activation
Closed-lost, aged inbound and no-shows re-opened with the original context still attached to the record.
List verification
Titles, direct extensions and disconnected numbers resolved by calling the switchboard before the campaign spends a dial on them.
Client-side overflow
Agencies can point the agent at a client's own inbound line, so the leads you generate don't ring out at the other end.
One thread per contact
Voice, SMS and email share a single history and a single opt-out, so nobody gets worked twice by two systems.
Switchboards answer. Prospects don't.
The highest-leverage calls in outbound aren't to the prospect at all; they're to the desk that will tell you who the prospect is.
- SwitchboardsThe decision-maker's name, title and direct extension, confirmed by someone who actually knows, before a rep spends a dial
- GatekeepersScope questions asked politely and answered honestly, so out-of-fit accounts leave the list early
- List hygieneDisconnected lines, role changes and relocations cleared between passes instead of after them
- Event listsBooth scans and partner intros called back the same day, while the conversation still means something
- Client inboundYour client's main line answered under their brand, with the reporting landing on your side
Built to survive legal review
Everything on the record
Recording, transcript and a per-contact audit trail on every conversation, including the ones that went nowhere.
Rules enforced at dial time
Federal, state and internal DNC scrubbed per attempt, and state calling windows applied by the platform rather than by a rep watching a clock.
Your identity, not a spam label
Direct tier-1 carrier routes and registered branded caller ID, so the handset shows your business name.
Asked before signing
01Does this replace our reps?
It replaces the part of the job that is queue work: dialing lists, chasing no-answers, re-touching stale records, and confirming who to call in the first place.
Reps get live transfers on qualified conversations with the full history of what led there, which is a different job than the one the dialer gave them.
02Our lists are the weak link. Does that change?
That's the highest-leverage part of this. A prospect's mobile may never be answered, but their company's main line always is, so the agent calls it, confirms who owns the decision, takes the extension, and drops the dead records.
Running a verified list costs the same per dial and converts on a different curve. Do it as a pass before the campaign rather than finding out halfway through.
03How is this different from a dialer or a single-channel voice vendor?
A dialer dials and a voice vendor handles one channel. Here, qualification, booking and follow-up are the same agent across voice, SMS and email, working off one contact record.
The telephony underneath is ours too, which is why branded caller ID and calling-window enforcement are platform behavior rather than something you bolt on.
04Can we run it under our own brand for clients?
Yes. Agencies and resellers can run campaigns under their own branding, scoped per client, with each client's data kept in its own workspace.
Reporting rolls up to you, while the caller ID, greeting and script belong to the client the campaign is for.
05How quickly can a pilot start?
Sign up, import a list, calibrate the script, go. No procurement cycle and no sales call required to evaluate it.
Start with one list. If the cost per qualified conversation doesn't beat what you're paying now, stop it; there is nothing to unwind.
Run it against a list you've given up on
Pick the file your team stopped working and put the agent through it. Compare the cost per qualified conversation against what that list cost you the first time around.