The firm that answers signs the case
Intake, conflict screening, and booked consults on every inquiry — day, night, and the whole weekend.
Legal leads decay faster than almost anything
Legal cost-per-lead runs $500 to $784. That’s what a next-business-day callback throws away.
- Under 1 minuteLive conversationThe agent is already asking the second question
- 1 – 30 minutesStill reachableThey're comparing you against two other firms
- 30 minutes – 4 hoursCoolingMost have submitted a second form somewhere else
- Next business daySigned elsewhereThe firm that picked up has the consultation
Screened before an attorney's hour
- 01
Matter type and jurisdiction
Scoped to the practice areas you take, in the states you're admitted in. Anything outside routes to a referral path instead of a calendar slot.
- 02
Conflict-check fields
Adverse parties, employers, and related matters captured on the call and written to the lead record before anyone books time.
- 03
Timeline and statute exposure
Dates of the underlying events, so a matter with a near deadline surfaces to a human immediately rather than sitting in a queue.
- 04
Fit against your criteria
The qualifying questions your intake team already asks — damages range, employer size, insurance posture — scored the same way every time.
Scoped, disclosed, recorded
We handle the platform controls; your firm still owns the consent posture you put in front of a prospective client. Compliance in the docs →
It doesn't give legal advice
The agent is scoped to intake: it gathers facts, screens against your criteria, and books the consultation. Out-of-scope questions route to a person, not a guess.
Disclosure follows the caller's state
Recording disclosure language is matched to one-party and two-party consent rules automatically, with 16 state rulebooks enforced on outbound calls.
Everything is on the record
Full recording, transcript, and a per-contact audit trail attach to the matter file — including the calls that didn't qualify.
Answered on the first ring
- Agent
Sterling Law intake, this line is recorded. I see you reached out about an employment matter — are you the person directly affected, or helping someone else?
- Caller
It's me. I was let go three weeks ago.
- Agent
I'm sorry to hear that. A few questions so we pair you with the right attorney. Was the company over fifteen employees?
- Caller
About two hundred.
- Agent
And did you sign an arbitration agreement when you joined?
- Caller
I'd have to check. Probably.
- Agent
No problem — bring it if you find it. I have a consult Thursday at 2pm with Dana, who handles these. Does that work?
The calls your paralegals make out
Intake is the inbound half. The rest of a case is your staff on hold with a records department or a clerk’s office — desks that always answer, and always make you wait first. How the agents work →
- Provider recordsMedical and billing records requests chased from submission to delivery, with the fee, format, and custodian confirmed
- Court clerksDocket status, hearing dates, filing confirmation, and the judge's-copy rules for that division
- Insurance adjustersCoverage limits, claim status, and settlement authority captured on the record
- Lien holdersMedicare, Medicaid, and health-plan lien balances and final demand figures
- Opposing counselScheduling, extension requests, and deposition dates logged straight to the matter
- Experts and IMEsAvailability, retainer terms, and report timelines confirmed before a date is promised
Can it chase medical records and court clerks for us?
Yes — that's the outbound side of the same agent. It calls the records department or the clerk's office, sits through the hold, asks your question, and reads figures and dates back for confirmation before it hangs up.
Anything the clerk won't confirm comes back flagged as unverified and routes to your paralegal rather than being written to the matter as fact.
Does the agent give legal advice?
No. It gathers facts, screens against your criteria, and books the consultation. Anything beyond that routes to a person.
You approve the script and the objection library before it takes a single call.
How are conflicts handled?
The intake script captures the fields your conflict check needs — adverse parties, matter type, jurisdiction — and writes them to the lead record before anyone books time.
Flagged intakes route to your team rather than onto an attorney's calendar.
What happens to inquiries we don't take?
They still get a real conversation and a clear answer, which is what protects your reviews. You can route them to a referral partner instead of a dead end.
Can it cover nights and weekends only?
Yes. Run it as overflow behind your intake team during business hours, as the whole line after hours, or both — the routing rules are yours.
Put it through your intake script
Call the agent as a prospective client, then hand us your qualifying criteria and hear it run them back.