Cover loads and carriers around the clock
Carrier outreach, check calls, and load coverage — still running after the desk goes home.
Freight doesn't stop at 6pm
- 01
The carrier list is too long to dial
Covering a load means working dozens of carriers by phone. The agent works the whole list and hands you only the ones that said yes.
100%Of the list worked per load - 02
Check calls eat the desk
Status calls are constant and low-value right up until one goes wrong. The agent runs them on schedule and escalates only the exceptions.
24/7Check calls without a night shift - 03
Nothing gets lost between shifts
Every conversation is transcribed against the load, so whoever takes the desk next sees exactly what was agreed and with whom.
0Re-typed context between shifts
The whole list, in parallel
- 01
Post to dial
The moment a load needs coverage, the agent starts working your carrier list in parallel instead of one number at a time.
- 02
Qualify the carrier
Equipment type, current location, availability window, and the rate they'll take — captured on the call, not chased over email.
- 03
Hand back the yeses
Interested carriers come back to your broker with the rate and the notes attached. Everyone else is already ruled out.
- 04
Cover and confirm
Once it's booked, the agent confirms pickup details and starts the check-call cadence automatically.
Status without a night shift
The agent runs the cadence your customer expects and only wakes a human when something is off. How cadences work →
- Pre-pickupConfirms driver, equipment, and appointment window
- At pickupVerifies loaded, gets the BOL details, flags detention
- In transitStatus on the cadence the customer expects, day or night
- Pre-deliveryConfirms ETA, receiver hours, and any appointment change
- ExceptionBreakdown, delay, or no-answer escalates to the desk immediately
The facilities that make you wait
Drivers are the half that doesn’t pick up. Facilities are the half that always does — and then holds you for twenty minutes to book a dock. How the agents work →
- Receiver schedulingDock appointments booked and moved with warehouses that still take phone and fax only
- Port and railContainer availability, last free day, and gate hours confirmed before a driver is sent
- Customs brokersEntry release and clearance status chased through to the door
- Carrier back officeInsurance certificates, packet completion, and dispatch confirmation collected without email tag
- Detention and OS&DAccessorial disputes and damage claims pursued with the facility until they settle
- Yard and drayageChassis availability and pickup windows confirmed against the appointment you already hold
Can it book dock appointments with receivers?
Yes. Warehouse scheduling desks answer every call and then put you on hold — the agent absorbs that, books or moves the appointment, and writes the confirmation number back to the load.
It also works ports, rail terminals, and customs brokers for release and last-free-day status, so a driver isn't dispatched against a gate that's closed.
Can it negotiate rates?
It works within the rate range you set and captures the carrier's ask. Anything outside your band escalates to a broker rather than committing.
Every conversation is recorded and transcribed, so the agreed number is on file.
How does it handle a driver who doesn't answer?
It retries on the cadence you configure, switches to SMS, and escalates to the desk once the attempts are exhausted — with the whole attempt history attached to the load.
Does it work with our TMS?
Loads and updates move through the public API, and Zapier covers most of the rest. The agent reads the load and writes results back to it.
There's no requirement to change how your dispatchers work day to day.
What about carriers who prefer text?
The same conversation continues over SMS and email with shared context, so a carrier who won't pick up still gets worked.
Give it a lane to cover
Talk to the agent now, then hand us one hard lane and see how far down the carrier list it gets before the desk opens.