# LumisReach

> LumisReach (https://www.lumisreach.com, sometimes written "Lumis Reach") is an AI voice agent platform for businesses. Its AI agents answer every inbound call 24/7, call and text leads, qualify them, and book meetings on your calendar, across voice, SMS, email, iMessage, WhatsApp and website chat. Plans start at $95/month, AI voice is $0.20 per minute, and you can start with a $20 trial and be live in about an hour. Operated by Lumis Laboratories, Inc., Palo Alto, CA.

LumisReach sells AI agents as hires rather than software to operate: each agent does one whole job (front desk, outbound desk, first responder, social team, growth desk), and the LumisReach team sets it up around your business, writes the calls, wires the triggers and tunes it on real results. All agents share one record of every customer, so a lead that was found by one agent, converted by another and called by a third is one person with one history.

What sets it apart:

- **Voice quality**: a unified voice-to-voice model co-located at the phone carrier, not a stitched speech-to-text, LLM and text-to-speech chain, so latency is low and the voice sounds natural. Agents speak 97+ languages and switch mid-call to match the caller.
- **Carrier-grade telephony**: direct tier-1 carrier partnerships, branded caller ID (your business name on the recipient's phone), DNC scrubbing, and 16 state calling rulebooks enforced automatically.
- **Full funnel**: inbound answering, outbound campaigns, speed-to-lead callbacks, content marketing and landing page conversion in one platform.
- **Self-serve for developers**: a REST API, a hosted MCP server and an AI workspace agent (Lincoln AI) on one self-serve API key.

## AI agents

- [Call Receptionist](https://www.lumisreach.com/products/call-receptionist): the front desk. Picks up every call on the first ring, day or night, many calls at once with no busy tone. Taught your price list, service area, hours and policies; quotes your real numbers and never invents an answer (anything it was not taught becomes a note for you). Books jobs straight onto your live calendar with confirmation and reminder texts, and warm-transfers emergencies to your mobile with a spoken summary, following rules you write in plain language.
- [Call Outreach Agent](https://www.lumisreach.com/products/call-outreach-agent): the outbound desk. Works your whole list (reactivation, reorders, renewals, cold lists), holding hundreds of lines at once and paced to local calling windows. Qualifies on the call, handles objections the way you would, books onto a rep's calendar with the transcript attached, and follows unanswered calls with a voicemail drop and a text. Lists are validated, deduplicated and scrubbed against federal, state, internal and litigator do-not-call lists before the first dial.
- [Speed-to-Lead Agent](https://www.lumisreach.com/products/speed-to-lead-agent): the first responder. Calls a new lead in under a minute, seven days a week, from a local registered number showing your business name. Watches web forms (Typeform, Webflow, Zapier, any webhook or API call), email replies and opens, missed calls and abandoned chats. Opens on what the lead wrote, qualifies budget, timeline and fit, books the meeting, then texts and retries at different hours if nobody answers.
- [Content Marketing Strategist](https://www.lumisreach.com/products/content-marketing-strategist): the social team. Researches what your market is watching each week, writes a short video script, renders it with an AI spokesperson over a live capture of your own site, posts it daily to TikTok, Instagram Reels, Facebook, X and LinkedIn, and replies to comments in your voice. Script approval is optional.
- [Conversion Rate Specialist](https://www.lumisreach.com/products/conversion-rate-specialist): the growth desk. Scores the page your ads point at on six conversion dimensions, rewrites the headline, calls to action and objections in ready-to-paste copy ordered by impact, and installs a booking chat widget, a callback field and an exit offer. A visitor who leaves a number gets a call within the minute.
- [Custom Agentic Workflows](https://www.lumisreach.com/products/custom-agentic-workflows): an engineering service, not a sixth agent. LumisReach engineers build automation for a back-office process no product covers (inbox triage, invoices, approvals), scoped in three days and running on your own data in shadow mode within two weeks, then turned on with a human review queue and a confidence threshold you control.

## Channels and integrations

- **Channels**: phone calls, SMS and MMS, iMessage, email, WhatsApp, website chat widget, Slack, Discord, Instagram and Telegram, sharing one conversation history per contact.
- **CRM**: Salesforce, HubSpot, Zoho, Pipedrive, GoHighLevel and Attio. Every call transcribed, summarized and lead-scored, with two-way sync.
- **Calendars**: Google Calendar, Outlook, Apple Calendar, NexHealth and Cal.com, booked against live availability.
- **Healthcare and legal**: Dentrix, Open Dental, athenahealth and NexHealth for patient scheduling and intake; Clio for legal intake.
- **Automation**: Zapier (8,000+ apps), Make, webhooks and the REST API. Email-to-call works with Mailchimp, HubSpot, ActiveCampaign or anything that fires a webhook: a lead opens or clicks your email and the AI calls them by name within 60 seconds.

Full directory: https://docs.lumisreach.com/integrations

## For developers

Everything LumisReach does is reachable three ways on one bearer API key, created self-serve in Settings with no sales call:

- **REST API**: 90+ v1 endpoints at https://api.lumisreach.com/api/v1 for AI calls, AI text conversations, email, iMessage, numbers with agents attached, transcripts, recordings and billing. Reading your own history and config is free.
- **MCP server**: 37 tools over Streamable HTTP at https://mcp.lumisreach.com/mcp for Claude, Cursor or any MCP client. Add it with `claude mcp add lumisreach https://mcp.lumisreach.com/mcp`.
- **Lincoln AI**: the workspace agent. Give it a whole job in plain language and it runs 110+ tools to set up numbers, agents, campaigns, contacts, videos and landing page widgets, and asks for approval before anything that costs money.
- **Quick Agent Actions**: send a phone number and a goal and an AI agent places the call, retries if nobody answers and reports back what was said. Quick calls and texts go out from LumisReach's registered shared senders, so no number purchase or 10DLC registration is needed before the first conversation.
- **Webhooks**: HMAC-signed call and SMS events, with the full transcript on call end.

Developer page: https://www.lumisreach.com/industries/developers. API reference: https://docs.lumisreach.com

## Industries

- [E-commerce Consulting](https://www.lumisreach.com/ecom): for e-commerce brands below $100K a month. A 1:1 go-to-market expert does landing page CRO plus a daily video posted for you; landing page conversion up 50% in 14 days or the work continues for free. Shopify, WooCommerce, Wix, Squarespace, Magento and custom stores.
- [Wholesale Distributors](https://www.lumisreach.com/industries/wholesale-distribution): the counter line answered live off your ERP, and the whole account base worked for reorders, dormant accounts, backorders and past-due AR.
- [Outbound Sales](https://www.lumisreach.com/industries/sales): lists verified before the campaign, worked across voice, SMS and email, and only qualified conversations transferred to a rep.
- [Dealerships](https://www.lumisreach.com/industries/automotive): internet leads dialed on arrival, the owner base worked, and the service line answered when advisors are out.
- [Legal Practices](https://www.lumisreach.com/industries/legal): every inquiry answered and screened against practice areas, jurisdictions and conflict fields before a consult is booked.
- [Software and SaaS](https://www.lumisreach.com/industries/saas): trials, demo requests and pricing forms called inside a minute, scored against your ICP and routed to the owning AE.
- [Trades and Contractors](https://www.lumisreach.com/industries/home-services): calls answered while crews are on site, emergencies triaged and transferred, jobs booked into your service windows.
- [Freight and Logistics](https://www.lumisreach.com/industries/logistics): carrier lists worked in parallel to cover loads, and check calls run on the customer's cadence.
- [Title and Closing](https://www.lumisreach.com/industries/title-escrow): recorders, tax collectors, HOAs and servicers called and held for, with every figure read back and confirmed.

## Pricing

Start for $20: a working phone number, $10 of voice credits and 14 days of full access. No subscription and no commitment. After the trial, pick a tier; pay annually and get 2 months free.

| Tier | Monthly | Annual | Included minutes | Seats | What it adds |
|------|---------|--------|------------------|-------|--------------|
| Intake | $95/mo | $950/yr | 100 | 1 | AI answering, follow-up and two-way SMS (inbound only) |
| Outreach | $395/mo | $3,950/yr | 500 | 3 | Outbound campaigns and automations, email, HIPAA with BAA |
| Concierge | $895/mo | $8,950/yr | 2,000 | 5 | Smart Dispatch, per-customer memory, live daytime receptionist |
| Lead Gen | Custom | Custom | Custom | Custom | Done-for-you outreach: lists, scripts, compliance review, DNC scrubbing |

- **Growth Marketing Manager**: $95/mo plus usage. Bundles the Content Marketing Strategist, the Conversion Rate Specialist and Lincoln AI, with 100 video credits a month. Answer and Outreach are unlocked too; no phone number is needed to start.
- **Revenue Engine** (e-commerce): $6,000 for the first two months ($3,000/mo, setup included), then $595/mo.
- **Add-ons**: extra seats $37/mo, pre-made social accounts $20/mo, White Glove Setup $3,000 one-time.

Usage rates beyond a plan's allowance (from https://www.lumisreach.com/pricing):

- AI voice calls, inbound or outbound: $0.20/min, billed by the second
- Human call legs (transfers and rep-dialed calls): $0.07/min
- Branded calling: $0.20 per call where your brand is displayed
- SMS: $0.012 per segment, inbound or outbound; MMS: $0.03
- Email: $0.002 per email
- AI video: $1.00 per credit after included credits
- Quick Agent Actions (API): AI call $0.20 per call plus $0.20/min; AI text $0.05 per message (replies free); email $0.01 per recipient; iMessage $0.10 per message
- Additional phone numbers: $5 to $10/month; dedicated concurrent lines: $25/month

No setup fees and no enterprise contract required. For comparison, an in-house SDR plus data and dialer stack runs $8,000 to $15,000/month and a full-time receptionist $3,000 to $5,000/month. Full pricing: https://docs.lumisreach.com/pricing

## Results

Reference campaign: a small-business lending broker ran an auto-dialer, AI follow-up calls and SMS for six weeks and got 29 qualified leads on $1,280 of voice spend, about $44 per qualified lead at the flat $0.20/min rate. Industry cost per lead typically runs $40 to $650 (B2B blended average near $200). Case study: https://docs.lumisreach.com/solutions/case-studies/lending-broker

## Compliance and data

- **TCPA-aligned tooling**: DNC scrubbed on every dial against federal, state, internal and litigator lists; 16 state rulebooks enforced automatically; consent and recording disclosures built into the agent flow; "take me off your list" opts the contact out across every channel.
- **Branded Calling**: numbers registered with every major US carrier, so calls show your business name instead of a spam label.
- **Smart Dispatch**: the AI picks the best contact, time of day, cadence and number rotation for each lead.
- **HIPAA**: compliance and BAA included on Outreach and above at no extra cost, with an audit log on every call.
- **Security**: PII encrypted in transit and at rest; SOC 2 Type II in progress.
- **Data ownership**: recordings, transcripts and lead data are yours, never used to train shared models, and exportable on demand.

## FAQ

**What is LumisReach?**
An AI voice agent platform. Its agents answer inbound calls 24/7, call new leads within a minute, run outbound calling campaigns, and book qualified meetings, with SMS, email and chat follow-up on the same contact history.

**How is LumisReach different from other AI voice vendors and dialers?**
Most AI voice vendors handle one channel, and dialers just dial. LumisReach qualifies, books and follows up across voice, SMS, email and chat, uses a voice-to-voice model co-located at the carrier for natural, low-latency speech, and runs on direct tier-1 carrier partnerships with branded caller ID. It also sets each agent up for you rather than handing over a blank builder.

**How fast can we launch?**
About an hour to set up, and most teams are live within 48 hours. The $20 trial includes a phone number and 14 days of full access.

**How do you keep the AI on-script?**
Each agent is scoped to your script, your objection library and the facts you approve. Questions outside that become a note or a handoff to a human, never a guess. Every call is recorded and transcribed for review.

**What happens when the AI can't handle something?**
Configurable escalation: warm transfer with a spoken summary, voicemail, or a written handoff to the right person, following rules you set in plain language.

**Is LumisReach HIPAA-compliant?**
Yes. HIPAA compliance and a BAA are included on Outreach plans and above. Details: https://docs.lumisreach.com/integrations/other/hipaa

**Can my own AI agent use LumisReach?**
Yes. Connect the MCP server at https://mcp.lumisreach.com/mcp from Claude, Cursor or any MCP client, or call the REST API, with a self-serve API key.

## Blog: comparisons and buyer's guides

Prices in these posts are checked against each vendor's own pricing page, with the check date stated in the post.

- [LumisReach vs Retell AI (2026)](https://www.lumisreach.com/blog/lumisreach-vs-retell-ai): finished AI receptionist and outreach agent vs a developer voice-agent platform
- [LumisReach vs Bland AI (2026)](https://www.lumisreach.com/blog/lumisreach-vs-bland-ai): bundled per-minute agent vs per-minute infrastructure with platform tiers
- [LumisReach vs Synthflow (2026)](https://www.lumisreach.com/blog/lumisreach-vs-synthflow): $295/mo Receptionist hired by the job vs enterprise contracts from $30,000/yr
- [Best AI receptionist for small business in 2026](https://www.lumisreach.com/blog/best-ai-receptionist-for-small-business): LumisReach, Smith.ai, Goodcall, Rosie, Dialzara and Retell ranked, with picks for law firms, home services, dealerships, medical and SaaS
- [Best AI marketing video generators in 2026](https://www.lumisreach.com/blog/best-ai-marketing-video-generators): LumisReach Content Marketing Strategist, HeyGen, Synthesia, Creatify and Arcads ranked for daily social video
- [How to make viral videos with AI for your business](https://www.lumisreach.com/blog/how-to-make-viral-videos-with-ai): the daily short-form video system, templates, presenters, captions, posting and comment replies
- [AI customer support for small business](https://www.lumisreach.com/blog/ai-customer-support-for-small-business): one agent across phone, SMS, website chat and email, after-hours mode, escalation rules, $295/mo Receptionist
- [Custom AI agents for back-office automation](https://www.lumisreach.com/blog/custom-ai-agents-for-back-office-automation): build vs buy, systems with no API, deterministic rules for money, human-in-the-loop rollout
- [Why a former Apple engineer built LumisReach](https://www.lumisreach.com/blog/why-a-former-apple-engineer-built-lumisreach): founding story, intent infrastructure thesis, paid-when-you-get-paid pricing
- [AI phone call API and MCP server](https://www.lumisreach.com/blog/ai-phone-call-api-and-mcp-server): REST API, hosted MCP server for Claude and Cursor, Lincoln AI, $20/mo API plan and per-action prices
- [Blog index](https://www.lumisreach.com/blog) and [RSS feed](https://www.lumisreach.com/blog/rss.xml)

## Blog: answering service and AI receptionist guides

- [Virtual Receptionist vs AI Receptionist (2026)](https://www.lumisreach.com/blog/virtual-receptionist-vs-ai-receptionist): A virtual receptionist is a remote human who answers your calls; an AI receptionist is software. Compare cost, coverage, booking and when each one fits.
- [After Hours Answering Service: 2026 Buyer's Guide](https://www.lumisreach.com/blog/after-hours-answering-service): An after hours answering service picks up your calls when the office is closed. Compare human and AI options, real costs and how to set up overnight coverage.
- [Medical Answering Service: Human vs AI (2026)](https://www.lumisreach.com/blog/medical-answering-service): A medical answering service answers patient calls when your front desk cannot. Compare human, AI and hybrid options on HIPAA, on-call routing, booking and cost.
- [Dental Answering Service: Human vs AI in 2026](https://www.lumisreach.com/blog/dental-answering-service): A dental answering service answers your office phone when the desk is busy or closed. Compare human and AI options on booking, emergencies, HIPAA and cost.
- [Veterinary Answering Service: Human vs AI (2026)](https://www.lumisreach.com/blog/veterinary-answering-service): A veterinary answering service answers your clinic's phone when staff are busy or away. Compare human, AI and hybrid options on booking, urgent calls and cost.
- [HVAC Answering Service: AI vs Human vs In-House](https://www.lumisreach.com/blog/hvac-answering-service): An HVAC answering service answers your line when techs are on jobs or the office is closed. Compare AI, human and in-house options for triage and peaks.
- [Plumbing Answering Service: 24/7 Options Compared](https://www.lumisreach.com/blog/plumbing-answering-service): A plumbing answering service answers calls when your plumbers are on jobs or off the clock. Compare AI, human and in-house options for emergency dispatch.
- [Real Estate Answering Service: AI vs Human (2026)](https://www.lumisreach.com/blog/real-estate-answering-service): A real estate answering service picks up the buyer and seller calls you miss, books showings and follows up on portal leads. Compare AI, human and ISA options.
- [Property Management Answering Service Guide (2026)](https://www.lumisreach.com/blog/property-management-answering-service): A property management answering service sorts tenant emergencies from routine repairs after hours and books showings. Compare AI, human and on-call options.
- [AI Appointment Setter: How It Works and What It Costs](https://www.lumisreach.com/blog/ai-appointment-setter): An AI appointment setter calls your leads, qualifies them and books meetings on a rep's calendar. See how AI appointment setting works, costs and rules.
- [Missed Call Text Back: Setup, Rules and a Better Fix](https://www.lumisreach.com/blog/missed-call-text-back): Missed call text back sends an automatic SMS when you can't answer. Learn how it works, the 10DLC rules for business texting, and why answering live beats it.
- [How Do AI Receptionists Work? The Call, Step by Step](https://www.lumisreach.com/blog/how-do-ai-receptionists-work): How do AI receptionists work? They answer your number, turn speech into text, reply from your own business facts and book, text or transfer the caller for you.
- [Answering Service Pricing: 2026 Costs Compared](https://www.lumisreach.com/blog/answering-service-pricing): Answering service pricing explained: per minute, per call, monthly bundles, overage and AI usage rates, with real vendor prices and a worked cost example.
- [Best Small Business Answering Service in 2026](https://www.lumisreach.com/blog/best-answering-service-for-small-business): The best small business answering service in 2026, ranked: 7 human and AI options compared on booking, coverage, pricing model and who each one is best for.
- [Bilingual Answering Service: Spanish and 97+ Languages](https://www.lumisreach.com/blog/bilingual-answering-service): A bilingual answering service answers in English and Spanish so no caller hangs up over language. Compare human, AI and in-house options, setup and costs.
- [Legal Intake Companies vs Software vs AI Intake](https://www.lumisreach.com/blog/legal-intake-services): Legal intake companies screen and book new client calls for law firms. Compare outsourced intake, intake software and AI intake for 24/7 coverage and conflicts.
- [Roofing Answering Service: Storm Week Without Misses](https://www.lumisreach.com/blog/roofing-answering-service): A roofing answering service answers your line through hail storms, active leaks and estimate requests. Compare AI, human and in-house options for roofers.
- [Electrician Answering Service: AI, Human or In-House](https://www.lumisreach.com/blog/electrician-answering-service): An electrician answering service answers while you are on a job or off the clock. See how AI, human and in-house options handle emergencies and EV quotes.
- [Pest Control Answering Service: Options for 2026](https://www.lumisreach.com/blog/pest-control-answering-service): A pest control answering service answers while techs are on routes and books new quotes and recurring plans. Compare AI, human and in-house options here.
- [Funeral Home Answering Service: Human, AI or Hybrid](https://www.lumisreach.com/blog/funeral-home-answering-service): A funeral home answering service makes sure every death call reaches your on-call director at any hour. Compare human, AI and hybrid coverage for your firm.
- [Accounting Answering Service: Tax Season Coverage](https://www.lumisreach.com/blog/accounting-answering-service): An accounting answering service answers client calls while your team is heads down on returns. Compare AI, human and in-house options for CPA and tax firms.
- [Insurance Agency Answering Service: AI vs Human](https://www.lumisreach.com/blog/insurance-agency-answering-service): An insurance agency answering service sorts quote, claims and policy service calls, then routes each one correctly. Compare AI, human and in-house options.

## Links

- [Homepage](https://www.lumisreach.com): product overview and a live voice demo you can talk to
- [All AI agents](https://www.lumisreach.com/products)
- [Industries](https://www.lumisreach.com/industries)
- [Pricing](https://www.lumisreach.com/pricing)
- [Documentation](https://docs.lumisreach.com): setup guides, concepts and API reference
- [Pricing docs](https://docs.lumisreach.com/pricing): tiers, usage rates and add-ons
- [Integration directory](https://docs.lumisreach.com/integrations)
- [Solutions and comparisons](https://docs.lumisreach.com/solutions): use cases, versus answering services, versus hiring, versus developer platforms
- [Book a demo](https://cal.com/lumis-founders-sqez7h/intro-call): 30-minute call to scope a pilot
- [Partners](https://www.lumisreach.com/partners) and [affiliate program](https://www.lumisreach.com/affiliate): resell LumisReach under your own brand
- [Privacy policy](https://www.lumisreach.com/privacy), [terms of service](https://www.lumisreach.com/terms) and [security](https://www.lumisreach.com/security)

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LumisReach is operated by Lumis Laboratories, Inc., Palo Alto, CA. Contact: founders@lumisreach.com. Social: https://x.com/lumisreach, https://www.linkedin.com/company/lumis-labs/, https://www.instagram.com/lumisreach/
Last updated: October 17, 2026